Refund Policy

Effective Date: March 25, 2026 | Last Updated: March 25, 2026

1. Introduction

At Seasons Pizza, we are committed to delivering the highest quality food and outstanding customer service with every order. We understand that circumstances arise where a refund or order correction may be necessary, and we take every concern seriously.

This Refund Policy applies to all orders placed online through seasonspizza.rest, via phone, or in person at our restaurant. Our goal is to ensure every customer has a satisfying experience, and we will work diligently to resolve any issue in a fair and timely manner.

This policy is governed by applicable consumer protection laws in the United States, including relevant state regulations and Federal Trade Commission (FTC) guidelines regarding fair business practices.

2. Eligibility Conditions for Refunds

Refund requests will be considered under the following conditions:

• The order received was incorrect (wrong items, missing items, or wrong order delivered).
• The food received was of unacceptable quality, including but not limited to items that were undercooked, spoiled, or contained foreign objects.
• The order was not delivered within a reasonable timeframe and was confirmed lost by our team or delivery partner.
• A duplicate charge was applied to your payment method for the same order.
• The order was cancelled before preparation began (see our Cancellation Policy in Section 8).
• A technical error on our website or ordering system caused an incorrect charge.

To be eligible for a refund, customers must:

• Submit a refund request within the applicable timeframe (see Section 3).
• Provide adequate proof of purchase (order number, receipt, or transaction confirmation).
• Provide a description of the issue, and where applicable, photographic evidence of the problem.

3. Timeframes for Refund Requests

Seasons Pizza enforces the following timeframes for submitting refund requests:

Requests submitted outside of these timeframes may not be honored. We encourage customers to contact us as soon as an issue is identified.

4. Non-Refundable Items and Situations

The following items and circumstances are generally not eligible for refunds:

• Change of mind: Refunds will not be issued simply because a customer changed their mind after an order has been prepared or delivered.
• Customization errors by the customer: If a customer made incorrect selections during the ordering process (e.g., wrong toppings, wrong size), and the order was prepared as specified, a refund will not be issued.
• Consumed or partially consumed food: Orders that have been substantially consumed are not eligible for a refund unless a serious quality issue is reported at the time of concern.
• Delivery delays caused by third parties: Delays resulting from traffic, weather, or third-party delivery service disruptions are not within our direct control and are generally not eligible for full refunds, though partial accommodations may be considered.
• Promotional or complimentary items: Items received as part of a promotion, discount, or at no cost are not eligible for cash refunds.
• Gift cards and store credit: Purchased gift cards and applied store credits are non-refundable.
• Orders placed using third-party platforms: Orders placed through third-party delivery apps (such as DoorDash, Uber Eats, or Grubhub) are subject to the refund policies of those respective platforms, not Seasons Pizza directly.

5. How to Request a Refund (Step-by-Step)

To request a refund from Seasons Pizza, please follow the steps below:

1. Step 1 – Contact Us Promptly
   Reach out to our customer support team as soon as the issue arises, within the applicable timeframe. You may contact us via email at [email protected] or through the contact form available at seasonspizza.rest.
2. Step 2 – Provide Your Order Details
   Include the following information in your refund request:
   • Full name and contact information
   • Order number or transaction ID
   • Date and time of the order
   • Method of payment used
   • Description of the issue
3. Step 3 – Submit Supporting Evidence
   Where applicable, attach photographs of the incorrect or unsatisfactory food items. This helps our team assess your claim quickly and accurately.
4. Step 4 – Review and Assessment
   Our customer service team will review your request within 1–2 business days. We may contact you for additional information if needed.
5. Step 5 – Resolution Notification
   Once a decision has been reached, we will notify you via email with the outcome. If approved, the refund will be processed according to the timelines described in Section 6.

6. Refund Processing Times by Payment Method

Once a refund is approved by our team, the processing time varies depending on the original payment method used:

Please note that while we process refunds promptly on our end, your bank or financial institution may have additional processing times that are beyond our control. We recommend checking with your bank if a refund does not appear within the expected timeframe.

7. Partial Refunds

In some situations, a partial refund may be issued rather than a full refund. Partial refunds may apply in the following scenarios:

• Only a portion of the order was incorrect or missing, and the remainder of the order was satisfactory.
• The food quality issue affected only one or a few items within a larger order.
• A delivery delay occurred that affected the quality of certain temperature-sensitive items.
• A customer consumed a portion of the food before identifying an issue, making a full refund inappropriate.
• A discount or coupon was applied to the order, in which case the refund amount may reflect the actual amount paid for the affected item(s).

The amount of a partial refund will be determined at the discretion of our customer service team based on the specific circumstances of each case. We are committed to reaching a fair resolution for every customer.

8. Cancellation Policy

We begin preparing your order as soon as it is confirmed. As a result, our cancellation window is limited.

8.1 Online and Phone Orders

• Orders may be cancelled within 5 minutes of being placed, provided that preparation has not yet begun.
• To cancel, contact us immediately at [email protected] or call us directly.
• If the order has already entered the preparation stage, cancellation will not be possible and no refund will be issued for change-of-mind cancellations.

8.2 Pre-Orders and Scheduled Orders

• Pre-orders and scheduled orders may be cancelled up to 30 minutes before the scheduled pickup or delivery time for a full refund.
• Cancellations made less than 30 minutes before the scheduled time may be subject to a partial charge to cover preparation costs.

8.3 Catering and Large Orders

• Large orders or catering orders require a minimum of 24 hours' notice for full cancellation and refund.
• Cancellations made between 12–24 hours prior to the scheduled event may receive a 50% refund.
• Cancellations made with less than 12 hours' notice are not eligible for a refund.

9. Exchange Policy

Seasons Pizza offers order exchanges or replacements under specific circumstances:

• If you received the wrong item, we will prepare and deliver or make available the correct item at no additional charge, subject to availability and operating hours.
• If you are unsatisfied with the quality of your food and report it within the applicable timeframe, we may offer to remake the item as an alternative to a refund.
• Exchanges are offered at our sole discretion and are subject to the same eligibility conditions as refunds.
• We do not accept returned food items for hygiene and safety reasons. You do not need to return the item to receive an exchange or refund, but photographic evidence may be requested.

10. Dispute Resolution Process

If you are not satisfied with the outcome of your refund request, Seasons Pizza provides a structured dispute resolution process:

Step 1 – Internal Escalation

Request that your complaint be escalated to a senior customer service representative or manager by replying to our resolution email or contacting us directly at [email protected]. Please include your original case or order number.

Step 2 – Formal Written Complaint

If the internal escalation does not resolve the matter, submit a formal written complaint to our management team. We will respond within 5 business days with a final internal determination.

Step 3 – Third-Party Mediation

If you remain dissatisfied, you may seek resolution through the following options:

• File a complaint with the Federal Trade Commission (FTC) at www.ftc.gov.
• Contact your state's Attorney General's Consumer Protection Division for assistance.
• If the disputed amount qualifies, file a claim in your local small claims court.
• For credit card or debit card payments, you retain the right to initiate a chargeback through your card-issuing bank. However, we encourage customers to contact us first, as we are committed to resolving disputes directly and amicably.

11. Consumer Rights Under U.S. Law

As a customer in the United States, you have rights under federal and applicable state consumer protection laws. Seasons Pizza respects and complies with:

• The Federal Trade Commission Act (FTC Act), which prohibits unfair or deceptive business practices.
• Applicable state consumer protection statutes, which may provide additional rights depending on your state of residence.
• For customers in California: rights under the California Consumer Privacy Act (CCPA/CPRA) related to your personal information used during the ordering and refund process.

Nothing in this Refund Policy is intended to limit or override your statutory consumer rights.

12. Changes to This Refund Policy

Seasons Pizza reserves the right to modify or update this Refund Policy at any time. Changes will be effective immediately upon posting to seasonspizza.rest. We encourage customers to review this policy periodically. The date of the most recent revision will always be displayed at the top of this page.

13. Contact Information for Refund Requests

For all refund requests, order issues, or related inquiries, please contact us through any of the following channels:

We value every customer and are dedicated to resolving any issue with professionalism, fairness, and care. Thank you for choosing Seasons Pizza.