Privacy Policy

Welcome to Seasons Pizza. We are committed to protecting your personal information and your right to privacy. This Privacy Policy explains how Seasons Pizza ("we," "us," or "our") collects, uses, discloses, and safeguards your information when you visit our website seasonspizza.rest, place an order, interact with our services, or otherwise engage with us. Please read this policy carefully. If you disagree with its terms, please discontinue use of our site and services.

This Privacy Policy is written in compliance with applicable United States federal and state privacy laws, including but not limited to the California Consumer Privacy Act (CCPA) as amended by the California Privacy Rights Act (CPRA), the Federal Trade Commission Act (FTC Act), and other applicable consumer protection regulations.

1. About Us

Seasons Pizza is a food service business operating in the United States. We provide pizza and related food products and services to our customers through our website, phone orders, and in-person dining. We take privacy seriously and are dedicated to maintaining the trust of our customers.

For any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us using the information provided in the Contact Us section at the end of this document.

2. Information We Collect

We collect various types of information in connection with your use of our website and services. The categories of information we may collect include the following:

2.1 Personal Identification Information

When you interact with Seasons Pizza — whether by creating an account, placing an order, signing up for our newsletter, or contacting us — we may collect personal identification information, including but not limited to:

• Full name
• Email address
• Phone number
• Mailing address and/or delivery address
• Billing address
• Date of birth (when required for age verification purposes)
• Username and password for account creation

2.2 Payment and Transaction Information

When you place an order through our website or over the phone, we collect transaction-related information. This may include:

• Credit or debit card details (processed securely through our payment processor; we do not store full card numbers)
• Order history, including items purchased, quantities, and prices
• Transaction IDs and payment confirmation details
• Billing information associated with your payment method

2.3 Usage Data and Activity Information

We automatically collect certain information when you visit or use our website, including:

• Pages you visit and features you use on our site
• The date and time of your visit
• The amount of time you spend on each page
• Links you click on and actions you take
• Search queries you enter on our site
• Referring URLs (the page that directed you to our site)

2.4 Device and Technical Information

We may collect technical information about the device you use to access our website, including:

• IP address
• Browser type and version
• Operating system and platform
• Device type (mobile, tablet, desktop)
• Screen resolution
• Device identifiers
• Internet service provider (ISP)

2.5 Location Information

If you provide delivery services or grant permission through your browser or device, we may collect geolocation information to facilitate delivery to your address. This includes your general geographic region based on your IP address, or your precise location if you consent to location sharing through your device settings.

2.6 Communications and Feedback

If you contact us directly — via email, phone, online forms, or social media — we may retain records of those communications, including your contact details and the content of the message. If you leave reviews or feedback on our website or third-party platforms, we may collect and store that information as well.

2.7 Cookie and Tracking Data

We use cookies and similar tracking technologies to collect information about your browsing behavior on our website. Please see Section 7 – Cookie Policy for more details about how we use cookies and how you can manage your preferences.

2.8 Information From Third Parties

We may receive information about you from third-party sources, including:

• Social media platforms (if you interact with us through social media)
• Online advertising partners
• Analytics providers
• Third-party delivery platforms or ordering systems
• Publicly available databases

3. How We Use Your Information

Seasons Pizza uses the information we collect for a variety of legitimate business purposes. Below is a detailed description of how we use your data:

3.1 Providing and Managing Our Services

• Processing and fulfilling your food orders
• Managing your customer account
• Arranging and tracking deliveries
• Processing payments and issuing refunds or credits when applicable
• Responding to your customer service inquiries and support requests
• Sending you order confirmations, receipts, and updates

3.2 Marketing and Promotional Communications

• Sending you promotional emails, newsletters, and special offers (with your consent or as otherwise permitted by law)
• Notifying you about new menu items, limited-time offers, and upcoming promotions
• Personalizing advertisements and marketing content based on your preferences and order history
• Conducting contests, sweepstakes, or loyalty programs in which you choose to participate

You may opt out of marketing communications at any time by clicking the "unsubscribe" link in any promotional email or by contacting us at [email protected].

3.3 Analytics and Website Improvement

• Monitoring and analyzing usage trends and activity on our website
• Understanding customer preferences and behavior to improve our menu and services
• Testing new features and evaluating the effectiveness of our website
• Generating aggregated, anonymized data reports for internal business purposes

3.4 Legal Compliance and Safety

• Complying with applicable federal, state, and local laws and regulations
• Responding to lawful requests from government authorities, courts, or law enforcement
• Enforcing our Terms of Service and other legal agreements
• Protecting the rights, property, and safety of Seasons Pizza, our customers, and the public
• Detecting, preventing, and addressing fraud, security breaches, and other potentially illegal activities

3.5 Business Operations

• Maintaining and improving our internal operations, systems, and processes
• Conducting audits, quality control assessments, and internal reviews
• Managing our business relationships with vendors and service providers

4. How We Share Your Information

Seasons Pizza does not sell your personal information to third parties. However, we may share your data in the following limited circumstances:

4.1 Service Providers and Business Partners

We may share your information with trusted third-party vendors and service providers who assist us in operating our business. These parties are contractually obligated to protect your data and may only use it for the specific purpose for which it was shared. Service providers may include:

• Payment processors and financial institutions
• Delivery logistics providers and courier services
• Email marketing and communication platforms
• Website hosting and cloud storage providers
• Analytics and data reporting tools (e.g., Google Analytics)
• Customer relationship management (CRM) software providers
• IT support and cybersecurity service providers

4.2 Legal Requirements and Law Enforcement

We may disclose your information if required to do so by law or in response to valid legal processes, including:

• Subpoenas, court orders, or search warrants
• Requests from federal, state, or local government authorities
• Regulatory investigations by agencies such as the Federal Trade Commission (FTC)
• Situations where disclosure is necessary to prevent or respond to fraud, illegal activity, or threats to safety

4.3 Business Transfers

In the event that Seasons Pizza undergoes a merger, acquisition, sale of assets, restructuring, or similar business transaction, your personal information may be transferred as part of that transaction. You will be notified via email and/or a prominent notice on our website if your data becomes subject to a different privacy policy as a result of such a transaction.

4.4 With Your Consent

We may share your information with third parties in any other circumstances where you have provided explicit consent for us to do so.

4.5 Aggregated and Anonymized Data

We may share aggregated, anonymized information that does not identify any individual with third parties for marketing, analytics, research, or other business purposes.

5. Data Security

Seasons Pizza takes the security of your personal information seriously. We implement a variety of industry-standard technical, administrative, and physical security measures to protect your data from unauthorized access, disclosure, alteration, and destruction.

5.1 Technical Safeguards

• Secure Socket Layer (SSL) encryption for data transmitted between your browser and our website
• Encrypted storage of sensitive data
• Firewalls and intrusion detection systems
• Regular security vulnerability scanning and penetration testing
• Secure, tokenized payment processing — we do not store full credit card numbers

5.2 Administrative Safeguards

• Restricted access to personal data on a need-to-know basis
• Employee training on data privacy and security best practices
• Vendor data protection agreements with all third-party service providers
• Regular internal audits and policy reviews

5.3 Physical Safeguards

• Secured physical premises for any on-site data storage
• Access controls and monitoring for systems containing personal data

6. Your Privacy Rights

Depending on where you reside, you may have specific rights regarding your personal information. Seasons Pizza respects and upholds these rights in accordance with applicable law.

6.1 Rights Under the California Consumer Privacy Act (CCPA/CPRA)

If you are a California resident, you have the following rights under the CCPA as amended by the CPRA:

• Right to Know: You have the right to request that we disclose what personal information we collect, use, disclose, and sell about you.
• Right to Delete: You have the right to request the deletion of personal information we have collected from you, subject to certain exceptions.
• Right to Correct: You have the right to request that we correct inaccurate personal information we maintain about you.
• Right to Opt-Out of Sale or Sharing: You have the right to opt out of the sale or sharing of your personal information. Seasons Pizza does not sell personal data, but you may still submit this request.
• Right to Limit Use of Sensitive Personal Information: You have the right to limit our use and disclosure of sensitive personal information to certain permitted purposes.
• Right to Non-Discrimination: You have the right not to be discriminated against for exercising your privacy rights. We will not deny you services, charge you different prices, or provide a different level of service because you exercised a privacy right.
• Right to Data Portability: You may request a copy of your personal information in a portable, readily usable format.

To exercise any of these rights, please submit a verifiable consumer request to us via email at [email protected]. We will respond to your request within 45 days of receipt, with the possibility of a 45-day extension when reasonably necessary.

6.2 Rights for All U.S. Residents

Regardless of your state of residence, you have the following general rights:

• Right to Access: You may request a copy of the personal information we hold about you.
• Right to Correction: You may ask us to correct or update inaccurate or incomplete personal information.
• Right to Deletion: You may request the deletion of your personal data, subject to legal obligations we may have to retain it.
• Right to Opt-Out of Marketing: You may opt out of receiving marketing communications from us at any time.

6.3 How to Submit a Privacy Request

To exercise any of your privacy rights, please contact us:

• Email: [email protected]
• Website: seasonspizza.rest

We may need to verify your identity before processing your request. Verification may require you to provide information that matches what we have on file. You may also designate an authorized agent to make requests on your behalf, subject to verification requirements.

7. Cookies and Tracking Technologies

Our website uses cookies and similar tracking technologies to enhance your browsing experience, analyze site traffic, and support our marketing efforts.

7.1 What Are Cookies?

Cookies are small text files stored on your device when you visit a website. They allow websites to recognize your browser, remember your preferences, and provide a more personalized experience.

7.2 Types of Cookies We Use

• Essential Cookies: Necessary for the basic functioning of our website, including shopping cart functionality and secure login.
• Analytical/Performance Cookies: Help us understand how visitors interact with our website (e.g., Google Analytics).
• Functional Cookies: Remember your preferences, such as language settings or saved addresses.
• Marketing/Targeting Cookies: Used to deliver relevant advertisements and track the effectiveness of marketing campaigns.

7.3 Managing Your Cookie Preferences

You can manage or disable cookies through your browser settings. Most browsers allow you to refuse cookies or to alert you when cookies are being sent. Please note that disabling certain cookies may affect the functionality of our website.

For more detailed information about the cookies we use and how to manage them, please refer to our full Cookie Policy, available on our website at seasonspizza.rest.

8. Data Retention

Seasons Pizza retains your personal information only for as long as is necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law.

8.1 Retention Periods by Data Category

When personal information is no longer needed, we will securely delete or anonymize it in accordance with our internal data disposal procedures.

9. Children's Privacy

Seasons Pizza does not direct its website or services to children under the age of 18. We do not knowingly collect, solicit, or maintain personal information from minors. If we become aware that we have inadvertently collected personal information from a child under the age of 13 without parental consent, we will take prompt steps to delete that information from our records in accordance with the Children's Online Privacy Protection Act (COPPA).

If you are a parent or guardian and believe that your child has provided us with personal information without your consent, please contact us immediately at [email protected] so that we can take the necessary steps to remove the information.

10. International Data Transfers

Seasons Pizza is based in the United States, and the personal information we collect is primarily stored and processed in the United States. If you are accessing our services from outside the United States, please be aware that your information may be transferred to, stored in, and processed in the United States, where data protection laws may differ from those in your country of residence.

By using our website or services, and by providing us with your personal information, you acknowledge and consent to the transfer, storage, and processing of your information in the United States in accordance with this Privacy Policy.

We take appropriate measures to ensure that any international transfer of personal data is carried out in compliance with applicable laws and that adequate protections are in place to safeguard your information.

11. Third-Party Links and Services

Our website may contain links to third-party websites, applications, or services that are not operated or controlled by Seasons Pizza. This Privacy Policy applies solely to information collected by Seasons Pizza and does not apply to third-party sites or services. We encourage you to review the privacy policies of any third-party services you visit. We are not responsible for the content, privacy practices, or data handling of any third-party websites or platforms.

Third-party services that may be integrated with or linked from our website include, but are not limited to:

• Google Analytics (website analytics)
• Social media platforms (Facebook, Instagram, etc.)
• Third-party payment processors
• Online ordering and delivery aggregator platforms

12. Do Not Track Signals

Some browsers include a "Do Not Track" (DNT) feature that signals to websites that you do not want your browsing activity tracked. At this time, there is no universally agreed-upon standard for responding to DNT signals, and our website does not currently alter its data collection practices in response to DNT signals. However, you may manage your tracking preferences through your browser's cookie settings or through our Cookie Policy.

13. Marketing Communications and Opt-Out

With your consent, or where otherwise permitted by applicable law, Seasons Pizza may send you marketing emails, newsletters, promotional offers, and other commercial communications regarding our products and services.

13.1 How to Opt Out

You may opt out of receiving marketing communications from us at any time by:

• Clicking the "unsubscribe" link included in any marketing email we send you
• Contacting us via email at [email protected] with the subject line "Unsubscribe"
• Updating your communication preferences in your online account settings (if applicable)

Please note that even if you opt out of marketing communications, we may still send you transactional or service-related messages, such as order confirmations, receipts, and account notifications. These communications are necessary for the provision of our services and are not subject to opt-out.

14. How to File a Complaint

If you have concerns about how Seasons Pizza handles your personal information, we encourage you to contact us first so we can attempt to resolve your concern directly.

14.1 Contact Seasons Pizza

Please send your privacy complaint or inquiry to:

• Email: [email protected]
• Website: seasonspizza.rest

We will acknowledge your complaint within 5 business days and aim to resolve it within 30 days.

14.2 Filing a Complaint with a Regulatory Authority

If you are a California resident and you believe we have not adequately addressed your privacy complaint, you may file a complaint with the California Privacy Protection Agency (CPPA):

• California Privacy Protection Agency
• Website: cppa.ca.gov
• Email: [email protected]

For general consumer protection complaints at the federal level, you may contact the Federal Trade Commission (FTC):

• Federal Trade Commission
• Website: www.ftc.gov
• Phone: 1-877-FTC-HELP (1-877-382-4357)

Residents of other states may have the right to file complaints with their respective state attorney general's office or consumer protection agency. We encourage you to consult your state's resources for further information.

15. Changes to This Privacy Policy

Seasons Pizza reserves the right to update or modify this Privacy Policy at any time. When we make material changes to this policy, we will notify you by:

• Updating the "Last Updated" date at the top of this page
• Posting a prominent notice on our website homepage
• Sending you an email notification (if you have provided your email address to us)

We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your information. Your continued use of our website or services after any modifications to this Privacy Policy will constitute your acknowledgment of the changes and your consent to abide by the updated policy.

16. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please do not hesitate to contact us. We are here to help and will respond to your inquiry as promptly as possible.

When contacting us about a privacy matter, please include:

• Your full name and contact information
• A clear description of your request or concern
• Any relevant account or order details (if applicable)

We are committed to resolving all privacy-related matters promptly and transparently. Thank you for trusting Seasons Pizza with your personal information. Your privacy and satisfaction are our priority.